FAQ
Yes, but the option to purchase the frame is only available if you have chosen the "Click and collect" option.
Usually on the same day, the preparation is done within 48 hours at the latest. To do this, tell us spontaneously if you want your work framed or not, or reply to the automatic email that proposes the framing and tells you its price.
As soon as your order is ready, an e-mail is sent to you.
Sometimes the confirmation email ends up in spam, but if this is not the case, do not hesitate to contact us by phone or email.
Usually changing the browser can solve the problem but if it persists, contact us by phone or email, a secure payment link will be sent to you and your order will be shipped within 48 hours.
You can enter your email address on the work's page to be informed when it will be back in stock. And If you need more information, please contact us by email or phone.
The works are wrapped in tissue paper with their certificate of authenticity and the technical sheet explaining their manufacture. Then, depending on their size, they are sent flat (up to A3 size) between two sheets of cardboard, or rolled in very rigid cardboard tubes which are sleeved, from the 40 x 50 cm size.
Transport accidents happen, fortunately very rarely, despite all the care taken with our packaging. If the postal services are responsible for the loss or damage of the parcel, the work will be reshipped to you immediately at no extra cost. All our parcels are insured for their value. If the parcel is delivered to you damaged, you can refuse it to the deliverer. If not, you must keep the packaging with the delivery note, and you will be asked to send us photos of the damaged packaging as well as photos of the damaged work to contact@slowgalerie.com, so that SLOW Galerie can open a file for compensation.
The delivery times indicated by La Poste are 2 working days for delivery in France, and 4 to 10 working days for international delivery depending on the destination. The shipment is secured with a tracking number and the parcel is delivered against signature.
For all your orders placed online, you have a legal retraction period of 14 days upon receipt of the parcel: during this period of 14 days, you can ask for a full refund of your order, but its reshipment to the gallery must be done in the same secure packaging with insurance for the value of the parcel and it is done at your expense.
Most probably, we will do our best to satisfy you. Do not hesitate to come and see us at the gallery or contact us by phone or e-mail.
You can use the code of your gift card on our website www.slowgalerie.com . Or at the gallery at 5 rue Jean-Pierre Timbaud 75011 Paris. Your gift card is valid for 1 year from the date of issue.
If the year has passed and you still haven't used your gift card, it doesn't matter, just write to us at contact@slowgalerie.com, and we will extend the validity of the card.